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March 18, 2005

Password Reset and security

The market is really starting to notice one of our newer products that makes it easier, cheaper and more secure for people to reset lost passwords using speech recognition.  Rich Schneier comments on the concept here and then Jason Groshart, a Gold Systems engineer wrote a great post about how it works and the future of the product.  He talks about our version for the Microsoft Speech Server, but we've also built this application on the Avaya IR IVR.  One of our customers, A Large Midwestern Insurance Company, saves the equivalent of twenty help desk agents with this application.  Who would have thought that there were that many lost passwords in the world? 

 

March 18, 2005 in Speech Recognition | Permalink

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